Terms and Conditions

All Sure-Grip International products and sub-brand products have a 90-day limited warranty from the original date of purchase unless otherwise stated.

Sure-Grip does not authorize nor permit any representative or other person to make on its behalf any warranties, express or implied, including the warranty or merchantability, regarding the service or quality of its products to any third persons, whether they be ultimate users or other dealers. Sure-Grip neither assumes nor authorizes any representative or other persons to assume of it, any other liability in connection with the sale or shipment of its products. Sure-Grip shall not be liable for residual or consequential damages.

Any and all warranty issues will be done directly with Sure-Grip International. If for any reason you feel the product is damaged or defective please contact us immediately via email at skates@suregrip.com with the subject line "Sure-Grip Warranty."Please explain what is wrong with the product, in some cases our customer service staff can troubleshoot the problem and you will be skating again in no time. Any and all warranty product situations must be sent back to Sure-Grip International for inspection, upon which we will determine if the product qualifies for a warranty repair or replacement. Normal wear and tear or use of our products on another manufactured or competitor's product are not covered under this warranty. Using a product outside of its intended use is also not covered under this warranty. If you have any questions about usage please contact us directly for more details. All products will be shipped to the below address for inspection. Please contact us prior to shipping any product back to receive an RMA number (Return Merchandise Number).

Sure-Grip International
Customer Service
5519 Rawlings Ave.
South Gate CA, 90280

You must receive a RMA (Return Merchandise Authorization) number from us prior to sending anything back for warranty repair or replacement. Please include your name, address, phone number, and brief description of the problem on a piece of paper inside the box. A copy of the original receipt must also accompany the return. When the product is received someone from customer service will call you and the repair or replacement process will begin. If any piece of information required for a return is missing it will delay this process.

*In most cases this process will take no more than 24 hours. We make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the product is not available. Inventory lead times vary with product, usually 2-3 weeks is normal but depending on the product it can take up to 2 months. We will inform you prior to shipping when your product will and can be available. If you are concerned about stock levels please call us first to confirm.

If you have a pending order or warranty issue open with us for more than 3 weeks please contact customer service at skates@suregrip.com for a status update.

Shipping:
All product will ship via UPS unless otherwise requested (fees may apply). UPS is our preferred shipping option, any items shipped using a different carrier and lost or stolen will be at your expense. A small shipping and handling fee ($6 per box) will be applied to each order regardless of carrier. For orders shipped to a different address other than the address on file will incur a drop ship fee ($2). Shipping processing can take up to 24 hours plus any additional time due to payment issue and or address verification. All orders placed before 1:00 PM PST will typically ship the same day depending on size and we reserve the right to hold an order and ship the following day, all express orders MUST be placed before 1:00 PM to ensure shipping the same day. If an order needs extra attention please give us a call immediately to discuss options to ensure package delivery.

Return:

Product to be returned must be unused and in its original packaging. A RMA number must accompany any and all returns. Please call us prior to shipping product back to receive your RMA number. All returns must be generated within 15 days of original invoice. All returns but be accompanied by the original receipt or invoice.
A 20% restocking fee may apply to all returned stock items. Custom or personalized items cannot be returned for any reason other than potential warranty issues.
Please call us if you have any questions about whether a product is returnable or not.